pk565 Privacy Policy

This Privacy Policy applies to all personal data processed by pk565 in connection with the operation of the pk565 online casino and sports betting platform accessible at pk565.biz. It covers data collected from all registered account holders and visitors to the pk565 website, regardless of the device, browser, or network connection used to access the platform.

This policy covers all gaming services offered by pk565, including but not limited to: cricket sportsbook (PSL, T20 internationals, and other markets), live dealer casino games, slot games, fishing games, payment processing via JazzCash and EasyPaisa, and all associated account management features. Where pk565 integrates services provided by certified third-party game studios or payment processors, those providers operate under their own privacy policies in addition to their contractual data protection obligations with pk565.

This policy should be read alongside the pk565 Terms & Conditions. In the event of any conflict between this Privacy Policy and the Terms & Conditions on a data protection matter, this Privacy Policy shall prevail.

For the purposes of applicable data protection law, pk565 acts as the data controller in respect of all personal data collected through the pk565 platform. As data controller, pk565 determines the purposes for which personal data is collected and the means by which it is processed.

pk565 operates under an international online gaming licence. The company responsible for the pk565 platform and the data controller for all player data is the licensed entity operating pk565.biz. Queries regarding data controller identity and licensing jurisdiction may be submitted to the pk565 Support team via the Support page, where full details will be provided upon request.

pk565 collects personal data across three broad categories — data provided directly by you, data generated automatically through your use of the platform, and data obtained from authorised third parties as part of verification obligations.

• Registration data: Full name, Pakistani mobile number, date of birth (to verify 21+ eligibility), username, and password (stored in encrypted form — never in plain text).
• Identity verification (KYC) data: Scanned or photographed copies of your Pakistani CNIC (Computerised National Identity Card) or other government-issued identification documents submitted to complete the mandatory KYC process before first withdrawal.
• Payment data: JazzCash account number, EasyPaisa mobile wallet number, bank account details (HBL, UBL, Meezan Bank), SadaPay account details, or USDT TRC20 wallet address as applicable to the payment method you choose to use for deposits and withdrawals on pk565.
• Support communications: The contents of any messages, chat transcripts, emails, or other communications you send to the pk565 support team via the Support page, including any attachments or screenshots provided.
• Account preference data: Responsible gaming settings, deposit limits, self-exclusion elections, communication preferences, and any other configurations you set within your pk565 Account Settings.

• Technical and device data: IP address, device type and model, operating system version, browser type and version, screen resolution, and mobile network operator (e.g., Jazz, Zong, Telenor, Ufone).
• Session and usage data: Login timestamps, session duration, pages and game sections visited, game launch and exit records, betting and wagering activity logs, and click-stream data reflecting navigation patterns within the pk565 platform.
• Transaction records: Deposit and withdrawal timestamps, amounts, payment method references, transaction status, and associated system-generated reference numbers for all financial transactions conducted through your pk565 Account.
• Gaming activity data: Bets placed (including stake amounts, odds accepted, and outcomes), casino game rounds played, game titles accessed, and session-level gaming statistics.
• Cookie and tracking data: As described in Section 7 of this policy, pk565 uses cookies and similar technologies to enable core platform functionality and collect analytics data.

• Identity verification services: pk565 may use authorised third-party identity verification services to cross-reference CNIC data submitted during KYC, particularly for large withdrawal requests or where account security concerns arise.
• Payment processors: Transaction confirmation data returned by JazzCash, EasyPaisa, and other payment processing partners following deposit or withdrawal requests.
• Fraud and AML screening: Screening data from authorised anti-money laundering and fraud detection databases used to fulfil pk565's obligations under its gaming licence.

pk565 collects personal data through the following primary channels:

• Account registration form: Data entered directly by you when creating your pk565 Account, including mobile number, date of birth, and chosen credentials.
• KYC verification submission: Identity documents uploaded to the pk565 platform through the account verification portal.
• Deposit and withdrawal forms: Payment method information entered when initiating transactions through your pk565 wallet.
• Customer support interactions: Information you provide when contacting the pk565 support team via the Support page, live chat, or email to [email protected].
• Automated platform tracking: Server logs, session tracking systems, and analytics tools that record your interactions with the pk565 website and games automatically during each visit.
• Cookies and device recognition: As detailed in Section 7, information collected passively through browser cookies and device fingerprinting where applicable.

pk565 processes personal data only where there is a valid legal basis for doing so. The following table summarises the primary processing activities, their purposes, and the corresponding legal basis:

Where pk565 relies on legitimate interests as the legal basis for processing, we carry out a balancing test to confirm that our interests are not overridden by your fundamental privacy rights. Where pk565 relies on consent as the legal basis (primarily for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

pk565 does not sell, rent, or trade your personal data to any third party. Personal data may be shared with carefully selected categories of third parties only where strictly necessary for the purposes described in this policy and subject to appropriate contractual data protection safeguards:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20 processing partners receive only the payment data required to process your transaction. These partners are independently subject to financial services data protection regulations.
• Identity verification providers: Authorised third-party KYC and identity verification services that assist pk565 in confirming the authenticity of documents submitted during the account verification process.
• Game content providers: Third-party game studios and live dealer platform providers (such as those supplying slot titles, fishing games, and live dealer tables) receive session and gaming activity data necessary to deliver the game experience within the pk565 platform. These providers are required to handle such data in accordance with their own certified data protection frameworks.
• AML and fraud screening services: Authorised screening databases used for anti-money laundering compliance checks on high-value transactions or accounts flagged for unusual activity.
• Platform technology partners: Hosting providers, content delivery networks, and cybersecurity service providers that form part of pk565's technical infrastructure. These providers act as data processors under contractual arrangements that restrict their use of data to the specific services they provide to pk565.
• Legal and regulatory authorities: Competent legal, regulatory, licensing, or law enforcement authorities where pk565 is required by law or its gaming licence obligations to disclose information. Such disclosures are made only to the extent required and will be notified to you where legally permissible.

pk565 uses cookies and similar tracking technologies to enable essential platform functionality and to improve the user experience. Cookies are small text files stored on your device by your browser when you visit the pk565 website.

• Strictly necessary cookies: These cookies are essential for the pk565 platform to function correctly. They enable session management (keeping you logged in securely during your visit), security features, and the connection between your device and pk565's servers. These cookies cannot be disabled without impairing core platform functionality.
• Functional cookies: These cookies remember your platform preferences — such as your preferred language settings, game lobby view, and responsible gaming configurations — so that your pk565 experience is consistent across sessions.
• Analytics cookies: pk565 uses anonymised analytics data to understand how players navigate the platform, which game categories are most visited, and where technical issues may be occurring. This data is used exclusively to improve the pk565 platform and is not associated with individual user identities.
• Security and fraud detection cookies: Technical cookies used to detect and prevent suspicious login attempts, account takeover fraud, and automated bot activity on the pk565 platform.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the pk565 platform, including logging into your account and processing payments. pk565 does not use third-party advertising or retargeting cookies.

pk565 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and licensing obligations, and to resolve disputes or enforce agreements. The following general retention principles apply:

• Active account data: Personal data associated with an open and active pk565 Account is retained for the duration of the account relationship plus the applicable statutory retention period following account closure.
• KYC and identity documents: Identity verification documents (CNIC copies and associated records) are retained for a minimum period required under pk565's gaming licence anti-money laundering obligations — typically five (5) years from the date of verification or from the date the account relationship ended, whichever is later.
• Financial transaction records: Records of all deposits, withdrawals, and in-account transactions are retained for a minimum of five (5) years from the date of the transaction, in compliance with AML record-keeping obligations.
• Support and communications data: Records of customer support interactions are retained for a minimum period sufficient to manage ongoing queries and defend against potential legal claims, typically not less than two (2) years from the date of the interaction.
• Gaming activity logs: Detailed game round and betting records are retained for a period of two (2) years from the date of the activity, or longer where required by responsible gaming or dispute resolution obligations.
• Self-exclusion records: Records of self-exclusion elections and responsible gaming interventions are retained for the full duration of the self-exclusion period plus five (5) years thereafter, to prevent re-registration by self-excluded players.

Upon expiry of the applicable retention period, pk565 will securely delete or anonymise the relevant personal data. Anonymised, aggregated data (from which individuals cannot be identified) may be retained indefinitely for platform analytics and research purposes.

pk565 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Key security measures include:

• 256-bit SSL/TLS encryption: All data transmitted between your device and pk565's servers is encrypted in transit using industry-standard TLS encryption protocols.
• Encrypted data storage: Sensitive data fields — including passwords and payment details — are stored in encrypted form at rest. Passwords are never stored in plain text; they are hashed using robust cryptographic hashing algorithms.
• Access controls: Access to personal data within pk565's systems is restricted to staff members who require such access for their specific roles, governed by role-based access controls and subject to confidentiality obligations.
• Two-factor authentication: pk565 offers and strongly recommends two-factor authentication (2FA) for all player accounts, adding an additional layer of security to your login credentials beyond the password alone.
• Continuous security monitoring: pk565's platform is subject to ongoing security monitoring, penetration testing, and vulnerability assessment to identify and remediate potential security weaknesses before they can be exploited.
• Incident response: In the unlikely event of a personal data breach that poses a risk to player rights and interests, pk565 has an incident response procedure in place to contain the breach, assess the risk, and notify affected individuals and relevant regulatory bodies as required by law within the prescribed timeframes.

As a data subject whose personal information is processed by pk565, you hold the following rights in relation to your personal data. These rights may be exercised by submitting a request to pk565 via the Support page or by emailing [email protected]:

To exercise any of the above rights, please contact pk565 via the Support page. pk565 may require verification of your identity before processing any data rights request to ensure that personal data is not disclosed or modified in response to fraudulent requests. pk565 will respond to verified requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days with notice.

pk565 is operated by a licensed entity based in an international gaming jurisdiction. As a result, personal data collected from players in Pakistan may be transferred to and processed in countries outside Pakistan. Such transfers may include data processed by pk565's hosting infrastructure, third-party game providers, and KYC verification partners, some of whom may be located in jurisdictions with different data protection frameworks to those applicable in Pakistan.

Where personal data is transferred internationally, pk565 ensures that appropriate safeguards are in place to protect the data during transit and in the recipient country. These safeguards include contractual data processing agreements with all third-party processors that impose data protection obligations equivalent to those described in this Privacy Policy. Players who wish to obtain further information about the specific safeguards applied to international transfers of their data may contact pk565 via the Support page.

The pk565 platform is strictly for individuals aged 21 years and above. pk565 does not knowingly collect, process, or retain personal data belonging to individuals under the age of 21. Age verification is enforced at the point of registration through mobile number verification and is further confirmed through the CNIC-based KYC process required before first withdrawal.

If pk565 discovers or is notified that personal data belonging to an individual under 21 years of age has been collected through the platform, we will take immediate steps to close the relevant account, delete the data as far as legally permissible, and where applicable, refer the matter to appropriate authorities. If you believe that a minor has registered on the pk565 platform, please report this immediately via the Support page or by emailing [email protected].

pk565 may send you promotional and marketing communications — including bonus offers, new game announcements, PSL season promotions, and other pk565 platform updates — via SMS to your registered Pakistani mobile number and/or via email where you have provided one. Such communications are sent only where you have given your consent to receive them, either during registration or through your Account communication preferences.

You may withdraw consent for marketing communications at any time by:

• Updating your communication preferences in the pk565 Account Settings section.
• Contacting pk565 support via the Support page and requesting removal from marketing lists.
• Using the opt-out link included in any promotional email sent by pk565.
• Replying STOP to any marketing SMS sent by pk565 to your registered mobile number.

Withdrawal of consent for marketing communications will not affect your ability to continue using the pk565 platform or your entitlement to transactional communications (such as deposit confirmations, withdrawal notifications, and security alerts) which are sent based on the performance of your account contract rather than marketing consent.

pk565 reserves the right to update, amend, or revise this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the evolution of the pk565 platform. The "Last Reviewed & Updated" date at the top of this page will reflect the date of the most recent revision.

Where changes to this Privacy Policy are material — meaning they significantly affect your rights as a data subject or alter the way pk565 processes your personal data — pk565 will provide advance notice of the changes via SMS to your registered Pakistani mobile number and/or by a prominent notice on the pk565 platform, not less than 14 days before the changes take effect.

Your continued use of the pk565 platform following notification of material changes to this Privacy Policy constitutes your acknowledgment of the revised policy. If you do not accept the revised Privacy Policy, you must cease using the pk565 platform and may request account closure and withdrawal of any verified Real Money Balance.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, have a concern about how pk565 has handled your personal information, or wish to make a complaint, please contact the pk565 privacy team using the following channels:

• Support page: Submit your query via the pk565 Support page (available 24/7), which is the fastest way to reach the pk565 team for privacy-related matters.
• Email: [email protected] — please include "Privacy Query" or "Data Rights Request" in the subject line to ensure your message is directed to the correct team promptly.

All privacy queries and data rights requests received by pk565 are acknowledged within 48 hours and resolved within 30 calendar days of receiving a verified request. Where a request requires additional time due to complexity, pk565 will notify you of the expected resolution timeline within the initial 30-day period.