pk565 Terms & Conditions

In these Terms and Conditions, the following definitions shall apply unless the context requires otherwise:

• "pk565" refers to the online gaming platform accessible at pk565.biz, including all services, games, features, and content offered thereon.
• "Account" means the personal account registered by a User on the pk565 platform through which all gaming, betting, and financial activities are conducted.
• "Platform" means the pk565 website, mobile-optimised interface, and any associated software or applications through which pk565 services are delivered.
• "Gaming Services" means all casino games, live dealer tables, slot games, fishing games, sports betting markets, and any other interactive wagering products offered by pk565.
• "Real Money Balance" means funds deposited by the User and credited to their pk565 Account wallet in PKR, available for wagering.
• "Bonus Balance" means non-withdrawable promotional credit credited to a User's account by pk565, subject to applicable wagering requirements before conversion to real money.
• "KYC" (Know Your Customer) means the identity and age verification process required by pk565 before processing withdrawal requests, involving submission of valid Pakistani government-issued identification documents.
• "Wagering Requirement" means the number of times a bonus amount must be played through before it or associated winnings become eligible for withdrawal.
• "Prohibited Jurisdiction" means any country, territory, or region from which access to pk565 is restricted under the platform's licensing obligations or applicable law.

Access to and use of the pk565 platform is strictly limited to individuals who are aged 21 years or older. This is a firm, non-negotiable eligibility threshold. By registering an account, you represent and warrant that you are at least 21 years of age. pk565 employs age verification at both the registration stage and prior to processing any withdrawal request. Any account found to belong to a person under 21 years of age will be immediately and permanently closed, and all associated funds will be handled in accordance with our responsible gaming obligations.

To open a pk565 account, you must:

• Be at least 21 years of age at the time of registration.
• Provide a valid Pakistani mobile number to which you have sole access and which can receive SMS verification codes.
• Provide accurate, complete, and current personal information as requested during the registration process.
• Not be located in or a resident of any jurisdiction in which access to online gaming platforms is prohibited.
• Not be a current or former problem gambler who has self-excluded from any gaming platform or programme.
• Not be an employee, director, consultant, or agent of pk565 or any of its gaming or technology partners.

Each individual is permitted to hold only one active pk565 Account. Opening multiple accounts, whether in your own name or using alternative identity details, is strictly prohibited. pk565 employs automated and manual detection systems to identify duplicate account registrations. Upon detection of duplicate accounts, pk565 reserves the right to close all duplicate accounts, void all transactions processed through them, and permanently ban the associated individual from the platform. This policy exists to protect the integrity of pk565's bonus and promotion systems and to comply with responsible gaming obligations.

You are required to provide truthful and accurate information at all times during registration and throughout your relationship with pk565. If any information you provided becomes outdated or inaccurate, you must update your account details promptly. pk565 may suspend or close accounts where information is found to be false, misleading, or incomplete, particularly where such information affects the KYC verification process.

You are solely responsible for maintaining the security and confidentiality of your pk565 login credentials, including your username and password. pk565 strongly recommends enabling two-factor authentication (2FA) on your account, which is available through the Account Security settings. You must not share your login credentials with any third party. Any activity conducted through your pk565 Account — whether authorised by you or not — is considered your responsibility unless you have promptly reported a security compromise to pk565 support.

pk565 staff will never contact you to request your password. If you receive any such request purportedly from pk565, it is fraudulent. Please report it immediately via the Support page.

Before processing any withdrawal request, pk565 is required to verify your identity. This process involves submitting a clear photograph or scan of your valid Pakistani CNIC (Computerised National Identity Card) and may include additional documentation. KYC verification is a regulatory and responsible gaming requirement — it confirms your identity, age, and the source of funds. Failure to complete KYC verification within the requested timeframe may result in withdrawal delays or temporary account suspension. All documentation submitted is handled in accordance with our Privacy Policy.

You may request closure of your pk565 Account at any time by contacting the Support team. Upon closure, any verified real money balance remaining in your wallet will be returned to you via your preferred verified payment method following completion of KYC verification. Bonus balances that have not met applicable wagering requirements will be forfeited upon account closure. pk565 also reserves the right to close accounts that have been inactive for an extended period, subject to applicable legal requirements regarding dormant accounts and fund retention.

pk565 accepts deposits via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20. The minimum deposit amount is PKR 100. Deposits via JazzCash and EasyPaisa are credited to your pk565 wallet instantly upon confirmation of the transaction. Bank transfer deposits are typically credited within 1–4 banking hours on business days. pk565 does not charge deposit processing fees on standard transactions, though your payment provider may apply their own charges — please check with your payment provider directly.

You may only deposit using payment methods registered in your own name. Deposits made using third-party payment methods — regardless of that person's consent — are strictly prohibited and may result in the deposit being held, returned, or forfeited pending investigation.

Withdrawal requests from your pk565 Account are subject to the following conditions:

• Your account must have completed KYC identity verification before any withdrawal can be processed.
• Withdrawal requests are processed to verified payment methods only — the same method used for deposits where possible, for anti-money laundering compliance.
• JazzCash and EasyPaisa withdrawals for verified accounts are typically processed within 5–30 minutes. Bank transfer withdrawals typically process within 1–4 business hours.
• Large withdrawals may be subject to additional verification checks and may take longer to process. pk565 will communicate any such requirements promptly.
• Any active bonus balance must meet applicable wagering requirements before withdrawal of associated winnings is permitted.
• Minimum withdrawal amount is PKR 500 unless otherwise stated in specific promotional terms.

pk565 is committed to full compliance with applicable anti-money laundering obligations under its international gaming licence. pk565 may request additional documentation or information regarding the source of funds deposited into your Account at any time. Cooperation with such requests is mandatory. Accounts under AML review may have withdrawal processing temporarily suspended pending clearance. pk565 reserves the right to report suspicious transactions to relevant authorities as required by law.

All games, live dealer tables, slot titles, and sports betting markets available on the pk565 platform are governed by their respective individual game rules, which are displayed within each game or betting interface. In the event of any conflict between game-specific rules and these Terms, these Terms shall prevail unless otherwise stated.

pk565 uses internationally certified Random Number Generator (RNG) systems for all software-based casino games. RNG systems are independently audited to ensure fairness and statistical randomness. Certified Return to Player (RTP) percentages are displayed within each slot and table game interface.

Sports betting markets on pk565, including cricket (PSL, T20 internationals, Test series), and other sporting events, are subject to their own specific betting rules accessible within the sportsbook interface. pk565 reserves the right to void, cancel, or suspend bets at any time in the event of a clear pricing error, system fault, suspicious betting patterns, match result uncertainty, or any event that pk565 determines in its reasonable discretion renders settlement unreliable or unfair.

The placement of a bet on pk565 does not guarantee acceptance. pk565 reserves the right to refuse or limit any bet at its sole discretion without obligation to provide a reason. Bets accepted in error at incorrect odds due to system or human error will be voided and the stake returned. In-play bets accepted after the outcome of the relevant event has been determined (late acceptance) will be voided automatically.

pk565 offers various promotional bonuses including welcome deposit matches, reload bonuses, free spins, cashback offers, VIP rewards, and tournament prizes. All bonuses are subject to the following general conditions, in addition to any specific conditions stated at the time of each individual offer:

• Bonuses are available to eligible pk565 accounts only — eligibility criteria are specified per promotion.
• Each promotion may be claimed once per eligible account, per household, per device, and per IP address unless otherwise stated.
• All bonuses are subject to wagering requirements before associated winnings can be withdrawn. Wagering requirements are clearly stated in each promotion's terms.
• Bonus balances cannot be withdrawn directly — only winnings generated from playing through the bonus balance are eligible for withdrawal once wagering requirements are met.
• pk565 reserves the right to withdraw, modify, or cancel any promotional offer at any time. Players who have already claimed a bonus in good faith will be permitted to complete their wagering requirements unless the promotion was obtained through fraudulent means.
• Attempting to abuse the bonus system — including but not limited to opening multiple accounts, using irregular betting patterns to minimise wagering risk, or coordinating with other players — constitutes a breach of these Terms and will result in bonus cancellation and may result in account closure.
• Free spins are valid only on the specified game(s) and expire after the period stated in the promotion. Expired free spins are forfeited without compensation.

The following activities are strictly prohibited on the pk565 platform. Engaging in any of these activities constitutes a material breach of these Terms and may result in immediate account suspension or permanent closure, forfeiture of balances, and legal action where appropriate:

• Registering or using a pk565 Account if you are under 21 years of age.
• Opening or operating more than one pk565 Account.
• Providing false, misleading, or incomplete information at any stage of registration or verification.
• Using the platform if you are located in or a resident of a Prohibited Jurisdiction.
• Using automated software, bots, scripts, or any form of artificial intelligence to place bets, navigate the platform, or exploit any pk565 system or feature.
• Engaging in collusion with other players for the purpose of gaining an unfair advantage in any poker, card game, or sports betting market available on pk565.
• Attempting to exploit or take advantage of any software error, bug, loophole, or miscalculation present on the platform.
• Using third-party payment accounts to deposit or withdraw funds, or engaging in any activity designed to obscure the true source or destination of funds (money laundering).
• Engaging in or facilitating any form of match-fixing, manipulation of sporting events, or insider trading in relation to sports betting markets on pk565.
• Attempting to charge-back any deposit made to your pk565 Account via your bank or payment provider without first attempting to resolve the matter through pk565's formal complaints process.

pk565 is genuinely committed to promoting responsible gaming. We believe that gambling should be a form of entertainment enjoyed within personal financial limits — not a source of financial distress. As part of this commitment, pk565 provides the following responsible gaming tools, accessible from your Account Settings at any time:

• Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit into your pk565 Account. Limit reductions take effect immediately; increases are subject to a mandatory cooling-off period.
• Session Time Reminders: Set intervals at which pk565 will remind you of the duration of your current gaming session.
• Reality Checks: Configure pop-up notifications at regular intervals during gameplay that display your session duration and net position.
• Cool-Off Periods: Take a short break from gaming by placing a temporary restriction on your account (24 hours to 6 weeks). During a cool-off period, account login is disabled and cannot be reactivated until the period expires.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the pk565 platform. Self-exclusion requests are processed immediately. Self-exclusion periods cannot be shortened or reversed mid-term. Players who self-exclude should also seek support from their other gaming providers.

All gaming activities on pk565 are strictly for players aged 21 and above. If you are concerned about your gambling behaviour — or that of someone you know — please contact pk565 Support via the Support page for confidential guidance. Our responsible gaming support is available 24/7 and all conversations are treated with complete confidentiality.

All content available on the pk565 platform — including but not limited to the pk565 brand name and logo, website design and layout, graphical elements, written content, game interfaces, software, and all other materials — is the exclusive intellectual property of pk565 or its licensed content providers, and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the pk565 platform solely for your personal, non-commercial gaming purposes in accordance with these Terms. You may not copy, reproduce, modify, distribute, reverse engineer, publicly display, or create derivative works from any part of the pk565 platform without express written authorisation from pk565. Unauthorised use of pk565's intellectual property may result in civil or criminal liability.

To the maximum extent permitted by applicable law, pk565 shall not be liable to you for:

• Any loss of funds resulting from your voluntary participation in gaming activities on the platform, including gaming losses incurred as a result of skill, chance, or any combination thereof.
• Any indirect, incidental, special, consequential, or punitive losses or damages arising from your use of or inability to use the pk565 platform.
• Any interruption, suspension, or termination of the platform for maintenance, technical issues, or circumstances beyond pk565's reasonable control.
• Any loss resulting from your failure to comply with these Terms, including loss of bonus balances due to terms violations.
• Any loss arising from third-party payment provider delays, errors, or failures beyond the reasonable control of pk565.

Nothing in these Terms shall exclude or limit pk565's liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law. pk565's total liability to you in connection with these Terms shall not exceed the total amount of verified Real Money Balance held in your pk565 Account at the time of the relevant claim.

pk565's collection, use, storage, and processing of your personal data is governed by our Privacy Policy, which is available at /privacy-policy on the pk565 website. By registering a pk565 Account, you acknowledge that you have read and accepted the Privacy Policy. Key aspects of how pk565 handles your data include:

• Personal data collected at registration is used for account management, KYC verification, responsible gaming compliance, and improving the platform experience.
• Financial transaction data is processed strictly for payment processing and anti-money laundering compliance.
• pk565 does not sell your personal data to third parties for commercial purposes.
• Data is retained for the periods required by our licensing obligations and applicable law, and is deleted thereafter in accordance with our data retention policy.
• You have the right to request access to, correction of, or deletion of your personal data held by pk565, subject to legal retention requirements and ongoing KYC obligations.

All communications from pk565 — including promotional emails and SMS messages — include an option to opt out. You may also manage your communication preferences from your Account Settings at any time.

pk565 reserves the right to amend, modify, or update these Terms and Conditions at any time. Where changes are material — affecting your rights or obligations in a significant way — pk565 will provide reasonable notice of the changes via the registered email address or mobile number associated with your Account, or by a prominent notice on the pk565 platform, not less than 7 days before the changes take effect.

Minor amendments — such as clarifications of existing terms, corrections of typographical errors, or additions of definitions — may be made without prior notice and shall take effect from the date of publication on the pk565 website. The "Last Reviewed & Updated" date at the top of this page will reflect the most recent revision date.

Your continued use of the pk565 platform following notification of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the pk565 platform and may request account closure and withdrawal of any verified Real Money Balance in your Account.

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of the jurisdiction under which pk565's international gaming licence is issued.

In the event of a dispute, complaint, or concern regarding any aspect of the pk565 platform — including game outcomes, payment processing, bonus application, or account decisions — you are required to first submit a formal complaint to pk565 via the Support page. pk565 will acknowledge your complaint within 48 hours and endeavour to provide a full resolution within 14 business days. The pk565 support team handles complaints from players across Pakistan, including Karachi, Lahore, Faisalabad, and Islamabad, with the same impartiality and thoroughness regardless of location.

If you are not satisfied with the outcome of pk565's internal complaints process, you may escalate the matter to the appropriate alternative dispute resolution (ADR) body designated under pk565's gaming licence. Details of the applicable ADR body are available from the Support team upon request. Any external dispute resolution is subject to the rules and procedures of the relevant ADR body and the jurisdiction of pk565's licence.

If you have any questions, concerns, or require clarification regarding these Terms and Conditions, or any aspect of your pk565 Account or the platform's services, please contact the pk565 support team via the Support page. Our support team operates 24 hours a day, 7 days a week, including Pakistani public holidays and during PSL season weekends.

General enquiries may also be directed to: [email protected]

For responsible gaming support, self-exclusion requests, or complaints, please use the same contact channel. All responsible gaming communications are handled with strict confidentiality by trained support staff.